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General Terms and Conditions

CLIENT AGREEMENT REGARDING USE OF ENERGY SERVICES

FOREWORD

These terms and conditions (referred to as "T&Cs" or "agreement") establish and regulate the contractual relationship between the parties, Probe Investments Ltd (hereafter called "Energy" and "us"), and you, as the user (hereafter called "you", "user" or "player").

DEFINITIONS

The following terminology should be understood as indicated unless the context suggests otherwise.

"Registration form" indicates the form to be completed by the player to establish a "user account" at Energy casino.

"Game" denotes any gaming activity offered by us on our internet platform for the benefit of users and as approved by the Regulatory Authority.

"Internet site", "website" or "site" indicates the internet platform energycasino.ie and all other platforms connected to it and reachable through links.

"Login and password" indicates the login and password credentials that are selected by a player during registration with the online Casino.

"Regulatory Authority" is the Malta Gaming Authority (MGA) Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta (https://www.mga.org.mt/), which regulates remote gaming operations.

"Service" encompasses all our services and game offerings related to and listed on energycasino.ie including but not limited to online casino services.

"Live Casino" or "Online Casino" is an online adaptation of a traditional casino, enabling users to play and wager on casino games via the internet in real time.

"Software" indicates the software licensed by us - including all programs, databases, and any other derived content - whether accessible or otherwise utilized by the user through the internet website, permitting the user to participate in the casino.

"Us", "we" or "Energy" indicates EnergyCasino or Probe Investments Limited.

"User account", "player account", "gaming account" or "account" indicates a personal account established by an individual and maintained by us to allow this person to participate in the casino.

"You", "user", "player", "account holder" indicates the user of the service, and the software accessible through the internet site, who has a contractual relationship with us.

"Money player" indicates individuals over 18 years of age, who participate in games for money (stake real money on "games for money"). Users can participate in games as "test player" without wagering money or as "money player" wagering real money.

"Demo games" or "games for fun" indicate games as defined in this agreement that are provided for limited gameplay in a special game mode which does not involve payment from the user to the operator. The sole purpose of this mode (games for fun) is to provide the possibility for the user ("test player") to try out the games provided before staking real money.

1. GENERAL

"Energy" in these terms and conditions refers to Probe Investments Ltd, a company incorporated in Malta, having the following registered address: Probe Investments LTD, No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta.
The term, "user" or "you" refers to any individual or entity that expressly or impliedly agrees to all terms and conditions by opening an account and placing bets on games on all of our websites.
All users accessing the website agree to abide by the following terms and conditions governing the use of its services (the "agreement").
This agreement describes the terms, conditions and risks applicable to the user of services available under the domain of energycasino.ie (the "site"). If you have any questions regarding this agreement, you should contact Customer Support.
You must read, agree with and accept all of the terms and conditions contained in this agreement without modification, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become an active, registered user of our services. By continuing to access or use the site, you agree to follow the terms and conditions of this agreement.
This agreement becomes effective upon newly registering users checking the box "I am 18 years old or over, and I have read and accepted the Terms and Conditions and Privacy Policy" and clicking the "Register" button during the registration process on the sites. By doing so, you commit to complying with the T&Cs of the website. If you do not agree to be bound by the T&Cs of this agreement, and you do not use or access our websites after registering, you must inform us in writing immediately.
This agreement shall be governed by and interpreted according to the laws of Malta, excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this agreement will be brought exclusively in courts located in Malta, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
We will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Failure of a party to enforce any right or provision of this agreement will not be deemed a waiver of such right or provision.
We may assign this agreement or any rights and/or obligations hereunder without the user's consent.
We may revise the terms of this agreement from time to time by posting the amended terms on the website. In case of modification to these terms and conditions, on logging into his/her account, the user will be informed by a pop-up box that the terms and conditions have been updated. The user will be requested to agree with the updated terms and conditions before they continue to use the service. If the user does not agree to be bound by the changes to the terms and conditions of this agreement, the user account will be closed.
The platform is operated by Probe Investments Limited which is registered under the laws of the European Union member state of Malta. It has registration number C51749, with trading address at No. 2, TRIQ GERALDU FARRUGIA, ZEBBUG, ZBG 4351, Malta.
Probe Investments Limited is authorized to operate a remote casino under the B2C Licence number MGA/B2C/224/2012 issued on 01/08/2018 by Malta Gaming Authority (MGA).
Our Terms and Conditions are available in different languages, and all clauses with no exceptions are included in each version. In the case of any conflict with any other language versions, the version which is most beneficial to the player will prevail.

2. ONLINE SERVICES AGREEMENT

This agreement is made by, and between, us and the user. This agreement applies to the website, including its electronic content and/or software currently contained on the website that supplies the user with games offered by us.

We reserve the right to impose certain conditions (beyond those detailed in clauses 3,4,5,6,7) on the admission of players to games (such as minimum number of completed games, verification of transacted payments) and to extend or change the services on the website at any time.

3. MEMBERSHIP ELIGIBILITY

The services are available to, and may only be used by, individuals who can form legally binding contracts under the law applicable to their country of domicile. It is the user's responsibility to ensure that their betting is legal.
By registering you acknowledge that a refund request based solely on claims related to compliance of the Services with any law, regulation, or directive relevant to your country of domicile will not be accepted and you hereby waive all such claims.
Services are not available to persons under the age of 18, or otherwise under legal age ("minors"). If you are a minor, you may not utilise this service. Participation in games for money (as a "money player") is exclusively reserved for individuals over 18 years of age.
We are entitled to require you to provide proof of age and to disable your activity if we have reason to believe that the minimum age requirement is not fulfilled.
In all circumstances we shall not be held responsible for misuse of our services by any unauthorised parties.
Our services are not available to those residing in regions where our operations would be deemed illegal to use by local laws (including but not limited to the United States). We reserve the right to refuse and/or cancel services if we have grounds to believe that such user misconduct is occurring.

4. REGISTRATION INFORMATION

In order to participate in games as a player, you must complete the registration form on the website energycasino.ie and open a "player account". You must fill in the registration form provided which shall at least include your identity, date of birth, place of residence, valid email address, mobile phone number, and password.

You warrant to provide true, accurate, current and complete information regarding your identity during the registration process. Any false information or impersonation will be prosecuted under the fullest extent of the law.

You assure us that you are over 18 years of age or the minimum age as set in law for participation in the corresponding country. If a minor manages to make use of gambling services, any winnings shall be retained by us, while any money deposited shall be returned.

You may be asked to verify your place of residence by providing proof of identity such as a scan of an identity card, passport or driving license, and/or a utility bill or a bank statement issued within the last 6 months.

During the registration process, you must provide us with valid identification, including but not limited to your address, contact email and mobile number.

You shall ensure that registration details are kept up-to-date and shall make any necessary changes of name, address or email address on the website without undue delay.

If your address and country of residence no longer correspond to the location you indicated when registering your account, and you now fall under another legal jurisdiction, you must close your account and register again with the new address.

If during user verification it becomes apparent that the information provided by you is false or inaccurate, we are entitled to suspend or terminate your account and retain any winnings including cases that involve self-excluded accounts.

You are responsible for securing the password for your account. We hold no responsibility for any damage caused due to any act or omission of the user causing inappropriate or irregular use of their account.

You must register personally and not on behalf of someone else.

You are not allowed to register if you are already registered on our websites with an account. Only one account per person is allowed. Holding more than one account is known as "multi-accounting", this is strictly forbidden and directly deemed to be fraudulent. We reserve the right to close any user account, at any time.

We will treat with care the information you entrust to us, in accordance with the disclosures provided during the registration process and present in the Privacy Policy.

It is prohibited for you to sell, transfer and/or acquire accounts to/from other users. Funds can only be remitted to the same account from where they originated at the deposit stage.

You declare not to deposit money using a credit card, bank accounts, and any other payment accounts and solutions, to which you are not authorised.

You are not allowed to use business/company credit cards or bank accounts to deposit funds into your user account.

You are not allowed to make deposits into an account for any reason other than participating in games; depositing for particular illegal purposes (such as money laundering) is not allowed.

If you breach any provision of these T&Cs or we have a reasonable ground to suspect that you have breached them, we reserve the right to decline to reopen your account, to suspend or close your account, and to withhold payment of any winnings.

The registration and set-up of a gaming account are free of charge.

There is no general right to registration and participation in the games services.

You declare that you are not currently, or have never been, diagnosed as a compulsive gambler and do not have any mental issues which might affect your judgement or decision-making.

5. PASSWORD SECURITY

Users are advised to choose a strong and non-predictable password for the purpose of account security. Users are responsible for ensuring the safe-keeping of said password.
Gameplay on the website using a player's security details will be regarded as valid, irrespective of who participates in the game. If any concerns regarding the secrecy of such details arise, the user should notify us immediately, and new security details will be created.
We are in no way responsible for the possible access to a user account by a third party and will not be held responsible for any losses incurred, due to the illicit use of a user's password by a third party.

6. LEGAL RESTRICTIONS

You confirm understanding of the local regional laws regarding online gambling, and it is your obligation alone to ensure compliance with any law, regulation or directive, relevant to your region of residence.
You understand and accept that we are unable to provide you with any legal advice or assurances and that it is solely your responsibility to ensure that at all times you comply with the laws that govern you.
You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belarus, Belgium, Brazil, Curacao, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Germany, Hong Kong, Iran, Iraq, Israel, Italy, Netherlands, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United Kingdom, the United States, Yemen and/or restricted by limited legal capacity.
We reserve the right to close your account permanently and confiscate any potential winnings, should you violate this condition and register from any of the currently "Excluded Countries".
We do not intend that the website should be used for betting or any other purposes by users present in countries in which such activities are illegal.
You shall not treat the licensee as a financial institution nor expect interest on your deposits.

7. LIVE CASINO

We offer Live Casino fully operated by Probe Investments Limited under the licence MGA/B2C/224/2012 issued by Malta Gaming Authority (MGA), Malta's single regulatory body.

When playing in Live Casino, the player is allowed to play at only one table at a time. Playing at multiple tables at the same time is strictly forbidden.
All live casino games tables and chat rooms are monitored and moderated by employees of the corresponding live casino provider. Using abusive or offensive language, making matrimonial offers, sexual comments or threats is strictly prohibited.
In the case of a croupier mistake, the video footage of the contested hand will be reviewed by the Live Casino manager. The management's decision is decisive. If it is decided that a mistake was made by the provider, all contested stakes will be refunded to the player in that particular hand.
Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits placing bets explicitly and/or persistently with money and/or bonus money, where the chances of winning equal or more than 70% (sure bet).
Games provided by Evolution are not available for players residing in: Manitoba, British Columbia, Quebec and Ontario.
The above Live Casino rules shall also apply as a supplement to the General Terms and Conditions.

8. LIMITED USE

At Energy casino, we grant you non-exclusive, non-transferable and limited personal use to access the website (the "license"). The use of the website is conditional on your continued compliance with the terms and conditions of this agreement.
You agree not to resell marketing materials provided to you by us or permit secured access of the website to others, and not to copy any materials appearing on the website for resale or for any other purpose to others without our prior written consent.
You shall be responsible and bound by any unauthorized use of the website, made in breach of this section.
You agree to use the information received from our information systems for the sole purpose of executing transactions solely within the website.
The license granted under this agreement will terminate if we believe that any information provided by the user is no longer current or accurate; if the user fails to comply with any term or condition of this agreement; or we establish that the user has abused in any way our games and services.

9. MISCONDUCT

Misconduct by users is forbidden on the website. The user's behaviour is deemed as a violation of these terms and conditions, whenever, but not exclusively, if the user:

intentionally provides inaccurate or incomplete information;
attempts to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;
deliberately causes malfunctions or defects of the website in order to undermine the natural flow of the game;
sets up more than one account per person or colludes with other players, in any way, in an attempt to take advantage or undermine the outcome of a game(s);
uses a proxy to hide or alter the identity of the device in order to connect to the website;
uses abusive or offensive language in email messages and/or during live chat, makes matrimonial offers, pornographic references or sexual comments, sends spam, threatening messages, uses verbal abuse or slurs towards us and our employees.

The user will not decompile or attempt to decompile the software on our website or develop software that interferes with the Client-Server-Communication software used on the website.

The use of any software program which facilitates artificial intelligence is strictly prohibited. We reserve the right to freeze a relevant user's account for a period of at least six (6) months, to confiscate any funds in that account and/or to suspend the user from using our services, should we identify or suspect the use of such prohibited programs.

Edited or digitally altered documents — including those modified with Photoshop or similar software — are not permitted and may be treated as misconduct.

In the event of misconduct by the user, we are entitled to request additional documents, immediately terminate the agreement with the user and exclude the user from further use of the website. Furthermore, we are entitled to interrupt and terminate on-going game activity and the user's account, with or without prior notice and to retain winnings achieved through misconduct.

10. ACCOUNT CANCELLATION

We reserve the right to cancel the services, and/or refuse to distribute winnings to anyone for any legitimate reason including, but not limited to: any instance when we have cause to believe that a person's activities on the website may be illegal; any instance where we may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone's activities; any instance where one or more transactions on the website are judged by us to have been performed in violation of this agreement.

We prohibit player collusion and take measures to prohibit the use of devices, such as robots, that distort normal gameplay.

Syndicate Gameplay and Collusive Betting

Any evidence of syndicate gameplay or collusive betting will be deemed a breach of the Terms and Conditions. We reserve the right to:

Withhold winnings until investigations into all linked accounts have been fully completed.
Void winnings or bonuses derived from such activities.
Suspend or permanently close accounts involved in collusive or syndicate behaviour.
Confiscate any remaining account balances in cases where collusion or organised betting is confirmed.

Syndicate Gameplay and Collusive Betting includes but is not limited to:

Organised Betting: coordinated gameplay or wagering by two or more users who have a prearranged agreement to participate collectively in the same game or agree to take certain actions with other participants to manipulate the outcome, achieve unfair winnings or otherwise distort the integrity of the game.
Similar Deposit Patterns: Instances where multiple accounts display identical or similar deposit behaviour in a manner suggestive of coordinated efforts.
Game Targeting: Playing the same games or applying identical betting patterns as part of an organised strategy.

Monitoring and Detection

We reserve the right to monitor all gameplay activity, including betting patterns, spin timing, play frequency, and account behaviour to detect any irregularities that may suggest coordinated activity between players. Automated systems may be employed to track betting patterns and player behaviours that indicate potential collusion or syndicate activity.

We reserve the right to terminate events or games including ones which have already commenced without prior notice, whenever deemed necessary and/or due to errors in the software or games which cause games to work incorrectly or malfunction.

We reserve the right to terminate an Account and retain all the remaining funds in the Account where we have reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.

Irregular Play

We reserve the right to terminate an account and retain all remaining funds due to irregular play. Irregular play can be defined as, but not limited to:

Delaying any game round in any game, including free spins features and bonus features, to a time when you have no more wagering requirement; and/or performing new deposit(s) while free spins features or bonus features are still available in a game.
While playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds; the player then leaves the feature by closing the game and moving to another. The player then returns to the original game to complete the feature at a later time after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
Bonus or cash funds are used purely to progress through bonus stages and then the final stage/s completed with cash bets when bonus funds have been forfeited, lost, or wagering requirements met and converted to cash.
Leaving large bets on a table, for example, in blackjack, and then returning at a later time to complete the bet after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
Depositing and withdrawing funds soon after, for example, depositing funds to receive free spins, wagering your deposit just over 1x your deposit value, initiating a withdrawal and then activating your free spins.
The player takes advantage of any software or system bug, loophole, fault, error, or failure regarding any game.
Whenever we detect that you have been using card counting techniques or have been informed by the game supplier.

We reserve the right to terminate an account and retain all remaining funds in cases where our payment providers or game suppliers have identified your account with bonus abuse or fraud.

11. ABORTED OR INTERRUPTED GAMES

In the event that any information is incorrectly published on the website, we will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.
In the event of a malfunctioned game for any reason whatsoever, all players' transactions are always accurately logged on our systems. Kindly contact the customer care team for any related queries via email on [email protected].
We reserve the right to correct or declare results void with hindsight if the result of the game was caused by a technical default, fraudulent behaviour of the user or through a fake wager. We reserve the right to recall any payment made in error.

12. CASH GAMING MODE ("GAMES FOR MONEY")

Each eligible user can play games using cash after opening an account and successfully depositing funds to the user account.
Participation in the cash games with real stakes requires the user to deposit cash to his/her gaming account as described below.

13. TEST GAMING MODE ("GAMES FOR FUN")

Players who have registered an account can try out DEMO play without staking a real wager. During DEMO play, the interface of the game will display a virtual balance which players can use to experiment with different betting strategies.
All wagers and winnings in DEMO play are entirely virtual, and will not be credited to or withdrawn from the player's real balance. Players can recharge the virtual balance by reloading the game.
There is no claim, substitution or conversion for virtual fun money, should the user win.

14. DEPOSITS

Funding a user account (by transfer of money to our account) can be done by utilising the deposit methods. Further information about the deposit methods is included in the "Deposit" section on the website.
We reserve the right to impose certain conditions on the use of particular payment methods and have the right to change the payment methods available.
We do not guarantee that all methods of payment are available at all times, but will do our utmost to provide customers with continuous service.
A deposit request via debit/credit card into a player account funds the account in real-time, other methods might take longer to process.
Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify your identity (KYC) and also request further verification of the source of wealth and origin of your funds at any time. As per MGA licence requirements, if the total accumulation of your deposits equals or exceeds €2000, we must verify the player's identity. The above mentioned €2000 value is calculated on a daily basis, based on the total deposit amount over the course of rolling 180 days. Players that reached threshold will have to provide the required KYC documents within 30 days, otherwise their accounts will be restricted.
To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. All documents must be valid and submitted as coloured scans.
To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last 6 months. A mobile phone bill will not be accepted.
We may require a Client to provide additional proof of identity (KYC documentation) such as notarized copy of passport or other means of identity verification and may suspend an Account until such proof has been provided.
We reserve the right to block your deposits or game play while conducting additional but necessary verification checks.
We reserve the right to request an image of both sides of the debit/credit card used to deposit. You will always be asked to hide the CVV number and wipe out certain card numbers.
You can set self-deposit limits in the section "Responsible Gaming".
The minimum deposit amount will vary depending on the player's jurisdiction and chosen payment method.
Third party deposits are not allowed; therefore, all payments into your account must be made from a payment source in which you are the named account holder. In case of any inconsistency, we reserve the right to request the necessary documentation.
If a player is restricted from making deposits due to regulatory requirements — including, but not limited to, responsible gambling measures or in the event of brand closure — any winnings from a No Deposit Bonus will be void and will not be eligible for withdrawal.
We reserve the right to request a photo of the account holder with a valid ID and a note specifying the date and time.
The customer is solely responsible for all deposits made to the Company and for maintaining the security of their payment methods. Any chargeback, reversal, or disputed payment will be deemed fraudulent.

15. WITHDRAWALS

Information relating to withdrawal methods is included in the "Withdrawal" section of the website.
Any expense related to withdrawal requests, if applicable and explicitly announced on the website, shall be charged to the receiver.
Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player's jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. A ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily exchange rate) will be applied. The maximum withdrawal amount is determined by the chosen payment method.
The account holder's personal data in their gaming account and bank account (or for any other payment method) must correspond. We reserve the right to request further documentation, as proof of identity, as well as additional verification of the payment method in question.
The maximum withdrawal amount per day is €5,000. For the user's protection in any 24-hour period, the user may only withdraw the maximum amount of €5,000 unless a larger amount has been agreed by prior arrangement.
Withdrawals from a user's account can only be addressed strictly to the person registered on the account and as per the conditions specified on the website.
Withdrawals can only be paid out to the same account and payment method from which user's deposits have originated. By following a "closed-loop" policy, we comply with "EU Anti-Money Laundering Directive". However, there are some occasions where this closed-loop system is impossible to enforce. In these cases we go to all required lengths to verify an alternative account owned by the individual player.
Winnings from a No Deposit Bonus can be withdrawn to the player's bank account only after verification of the player being the beneficiary owner of the given bank account.
A request for withdrawal of any monetary funds left on the Player's account should be submitted before the closure is actioned at our end.
Once a withdrawal request is submitted, it can take us up to three (3) business days to process the request. However, we will do our best to process withdrawal requests immediately.
Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. A ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency at daily rate) from the last deposit, may be applied for payout requests referring to amounts deposited which have not been used at least once for playing.
At least one real money deposit must be made and wagered before the first withdrawal can be processed.

16. FEES AND CHARGES

The amount that is displayed as the user "payout" is net of fees. Accordingly, the "payout" amount will be the exact amount deposited into your account. However, sometimes an additional fee during the withdrawal process may apply.
The base currency in our software is EURO, but the account balance of the user may be displayed in another currency. The user can choose other currency than EURO for his/her user account, but the user must be aware that sometimes the payment process in such a user's account may be subject to an exchange rate when changing payment amounts into Euros. Any exchange premiums are payable by the user.
Users may choose to close their account at any time. In such cases the user is requested to send an email to [email protected].
Statements will be issued on a quarterly basis, and fees will continue to accrue should the user fail to provide required (30) day written notice of termination to [email protected].
The user expressly authorises us to collect any account fees due and owing pursuant to these terms and conditions by debiting the user's credit card on file, or by debiting the user's account.
An administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency at daily exchange rate), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.

17. BONUS POLICY

We may, from time to time, offer our players bonuses, which will be credited into their accounts. Bonuses being offered, and the details of crediting will be available in the "Promotions" section on the website. The bonus amount is determined by us; a user has no general entitlement to receive a bonus.
Each individual promotion will come with its own set of specific relevant terms and conditions in addition to Standard Bonus Terms and Conditions. Please always refer to our Standard Bonus Terms and Conditions for information on promotions, bonuses and offers.

18. LIMITED LIABILITY

The games and services offered on the website are available to users only within the scope of the current state of technology used. We provide no guarantee for the uninterrupted availability or the serviceability of the services and games offered.
We endeavour to provide steady services on the website. However, we assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, the website or services.
We are not responsible for any issues or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical issues on any of our websites or services.
We accept no liability for any interruption of games or website downtime. We are not liable for any errors contained in any game, nor are we duty-bound to correct them. All winnings from bets placed on any games which contain an error shall be voided, and we shall only be responsible for returning the respective bet placed back to the user.
We are not liable for damages caused by user error or software malfunction, including but not limited to: errors in the calculation and distribution of winnings, incompleteness or inaccuracy of data resulting from user error, malfunctions related to the underlying mechanics and algorithms of a game or other similar circumstances. Any winnings or rewards obtained as a result of such errors, malfunctions or related circumstances are Erroneous Winnings. If an error or malfunction is detected, we reserve the right to void any winnings or associated rewards; the wagered amount will be refunded. If you withdraw Erroneous Winnings, you will be liable to repay the entire sum.
To the maximum extent permitted by applicable law, under no circumstances shall we be responsible for any loss or damage resulting from the use of the website or services, from any content posted on or through the website or services, or from the conduct of any users of the website or services.
Under no circumstance shall we or any of our directors or employees be liable to the user for any damages whatsoever, including, but without limitation to, indirect, incidental or any type of consequential damages.
We are not liable for damages of any kind that are caused by the undue use of the account by the user or third parties.
We are not liable for the loss of winnings caused by interrupted games.
We shall not be held responsible for any typing, technical or human error in the operation of the products offered or in the operation of the services. In the event of any error, we reserve the right to either void any affected bets or to correct the error.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and under no circumstances shall our cumulative liability to the user exceed the amount of money the user transferred or deposited in the user's account on the website.

19. ANTI-MONEY LAUNDERING PROCEDURES

All licence providers based in Europe are subject to the EU AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
No person shall abuse this website for money laundering and it is unlawful to deposit money which consists of the proceeds of criminal activities. We may employ best-practice anti-money laundering (AML) procedures.
We reserve the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of users who do not accept or conform to the following AML requirements and policies: Winnings will only be paid to the individual who initially registered to open a live account; When a user funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used; Only one account is allowed per person; We may request a user to provide additional proof of identity or proof of source of funds; All transactions are screened to prevent any money laundering activity.
Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the Financial Intelligence Analysis Unit (FIAU) in Malta.

20. INTELLECTUAL PROPERTY

All content, trademarks, service marks, trade names, logos and icons are our property and are protected by copyright laws and international treaties and provisions.
The user agrees not to delete any copyright notices or other indications of protected intellectual property rights from materials that the user receives from us or our websites.
The user agrees not to resell marketing materials provided to them by us or permit secured access of the website to others, and not to copy any materials appearing on the website for resale without our prior written consent.
Images displayed on the website are either our property or to be used with permission. The user agrees not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights without first obtaining the permission of the owner of such rights and our prior written consent.

21. INDEMNIFICATION

The user agrees to defend and indemnify us and our officers, directors, and employees, and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with: User access to or use of the website or services; User's violation of any of the terms of this agreement; or User's breach of any applicable laws or regulations.

22. TERM AND TERMINATION

The term of the agreement shall be for an indefinite period. Should the user wish to terminate this agreement at any time, he/she may do so by sending an email notification to us.
The user may only terminate the agreement by providing written notice to the customer support email at [email protected].

23. MARKETING AND PROMOTION

By entering into a competition, the user may be asked for consent for their name and initials being displayed on our site(s), on selected social media posts and publication in case of winning. This consent might be withdrawn at any time. However, withdrawal of said consent will not invalidate any previously agreed upon processing.

24. DATA PROCESSING

Before and during the user's use of Services, it will be necessary for us to collect and process the user's personal data. All information pertaining to how we collect, process, secure and share personal data can be found in the Privacy Policy.

25. RESPONSIBLE GAMING

Gambling while under the age of 18 is a criminal offence. We reserve the right to request proof of age documentation from any user at any time and any winnings will be confiscated if on completion of age verification the customer is shown to be underage.
We encourage our users to enjoy gambling in a responsible manner. We offer a range of tools that can be used to control play, such as different types of limits or short breaks. For more information, please see our Responsible Gaming page.
In order to set or manage the Responsible Gaming limits, the user must log in to their account.
Self-exclusion enables a CLIENT to suspend themselves from using our services. We have the following effective periods available for self-exclusion: 24 hours, Three days, One week, 30 days, and indefinite period. In order to exclude for an indefinite period, the user will be requested to contact us directly.
It is the responsibility of the user to adhere to any self-exclusion agreement, though we are happy to help by blacklisting addresses and devices where possible.
During a self-exclusion period, every attempt will be applied to prevent the user from creating a duplicate account, and any account detected with a clear link to an account under self-exclusion will be closed upon detection, and any remaining unused balances returned to the original depositing source.
A written request must be submitted to customer support, should a customer wish to cancel a self-exclusion or reopen their account. We reserve the right to keep accounts closed or deny a reopening request, in order to maintain the safety of a player.
By accepting our terms and conditions, you acknowledge and confirm that you are not excluded from our service. Therefore, no deposits, losses or winnings will be owed/refunded to you if associated with a fraudulently created additional/duplicate account, except for remaining unused balances from deposits, which will be refunded in full.
By playing games or using the gambling services, you acknowledge that you are playing games based on, or betting on events that are subject to, luck and chance and that through the use of the service and/or software, you are subject to the risk of losing money. Any losses suffered are the sole responsibility of yourself.
Our websites include links to external third-party organisations and information that may be helpful to problem gamblers in need of further assistance from professionals. Please contact us directly at [email protected] should you feel that gambling has affected your life in a negative way. In order to protect the wellbeing of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.
"Idle time" is reached after 40 minutes of no activity, at which point users will be logged out automatically. It is the responsibility of individual users to maintain the security of their accounts by making sure that no one else has access to their passwords or login details.
If at the time of requesting self-exclusion there are still outstanding bets, where the result is not yet known, such bet/s that subsequently win will have winnings sent once the event has been settled.
If the user has a reason to believe that a person under the age of 18 years is accessing our services, please contact us immediately via email: [email protected] or through LiveChat.
All sensitive data related to problem gambling or exclusion has to be collected and kept on records to carry out our statutory functions related to affected individuals.
We monitor all communication channels and thoroughly review all submitted documents. Based on the information provided or communicated by the player, we reserve the right to suspend the player's account if the player exhibits signs of problem gambling.
In the event of underage access by way of fraudulent activity, and when it becomes clear that similar fraud has occurred, no refund of deposits can be provided.

26. INACTIVE ACCOUNTS

An "Inactive Account" is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).
Before your account is labelled Inactive, we will contact you via email 30 days in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
Once an account becomes an Inactive Account, we will charge five (5) EUR (or equivalent in account currency at daily rate) every 30 days as an administrative fee to your account, as long as there is a positive balance.

27. COMPLAINTS

energycasino.ie is committed to providing the best quality of support for our players. We continue to improve our service by listening and responding to our users and responding positively to complaints.

If a user feels that their case might need further escalation, they should contact our customer support agents by email at [email protected]. Our customer care representatives will acknowledge the receipt of the complaint and strive to communicate the outcome to the user within a maximum of 10 days. In cases where the complaint involves complex aspects and is in accordance with applicable regulations, an extension of up to 10 additional days may be required.

Our agents are also available on live chat. The "Support" section on our website is there to assist the player in selecting the most appropriate communication channel to reach customer support.

Complaints placed via social media will not be considered as an official complaint. The complaints received in form of a multi media message (MMS) that are sent to an official customer support email address will not be considered as official complaints.

Telephone calls and any relevant communications between you and us may be recorded and/or monitored.

While we are the operator offering the games to the user, we have not supplied or developed the games. Therefore, we do not have ownership of, nor responsibility for, such games. Any queries or complaints relating to the functioning of the games will be forwarded to and addressed by, the relevant licensing authority.

To enable us to deal with the user's complaint in the shortest possible time frame, the complaint must contain clear information about the identity of the user (name, surname, registered email and residential address) as well as all relevant details about the case.

We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter.

You can find additional information and submit a complaint to CasinoReviews.com: https://casinoreviews.com/complaints

For cases involving amounts under €5,000, we will honour the binding decisions made by CasinoReviews.com upon your acceptance. In cases surpassing €5,000, the decisions of CasinoReviews.com won't be binding unless accepted by us. Users also have the option to utilize ADR services as an arbitrator.

Every user maintains the full right to commence legal action against an operator, within the exclusive jurisdiction of the Maltese courts, irrespective of their satisfaction with the ADR decision.

If the user still feels that their complaint has not been resolved to their satisfaction, or is of responsible gambling nature and cannot be resolved through an ADR service, they can contact the Malta Gaming Authority (MGA) through the following link HTTPS://WWW.MGA.ORG.MT/SUPPORT/ONLINE-GAMING-SUPPORT/ to dispute it.

We are committed to maintaining a safe and respectful online environment for all our users. If you come across any content on our platform that you believe to be illegal or in violation of our community guidelines, we encourage you to report it promptly to [email protected]

Please include the following details along with your report: A clear description of the content in question, the specific location or link to the content, and any additional information that may assist us in our investigation.

If there are any concerns that you would like to raise or need our assistance with, please do not hesitate to let us know. Our professional and friendly Customer Service representatives are always here to help.